Shipping & Delivery

FREE UK RETURNS SERVICE

Extended Returns Policy – COVID-19:

The last thing we want you to be worrying about during these uncertain times is how you will return your MIMI HW order So to help we’ve extended our returns policy. You will now have 14 days from the end of the ‘lockdown’ period when you can go out to the Post Office again to return your items. We will of course make additional exceptions on a case-by-case basis where necessary.

FREE UK ROYAL MAIL RETURNS

Peel off and use the Royal Mail returns label received with your order and attach to your parcel .

1. Complete the Postal Returns Note and enclose with your item/s inside your parcel.
2. Make sure you obtain a 'proof of postage' certificate which you should retain until you've received your refund.
3. Once we've received your parcel it can take up to 10 working days to process your refund.